Warranty work is invoiced to a manufacturer rather than a customer, which means it can sit unpaid for months without anyone noticing. Vehicles, then Warranty Claims, is the register that stops that.
What it costs
Warranty Claim Tracker, 29 dollars a month from the App Marketplace. Without it, the page shows what the app does rather than your claims.
Read this first
Nothing is submitted to a manufacturer from here. You still lodge through the OEM's own portal exactly as you do now. This is your record of what you lodged, what came back, and what is still owed.
Logging a claim
Record the manufacturer, the claim number, the vehicle, and the amounts. The three amounts are the whole point of the register:
- Submitted, what you claimed
- Approved, what the manufacturer agreed to
- Paid, what actually landed
Where a claim is knocked back, record the rejection reason. That text is what you take into the next conversation with the manufacturer.
Move the claim through its statuses as it progresses so nothing sits unsubmitted.
The workflow hints
Open a claim and, for several manufacturers, you get a short advisory panel: what the OEM calls its portal, the name of its capped-price service program, and the handful of rules that catch workshops out. Toyota, Hyundai, Kia, Mazda, MG, Mitsubishi and Ford are among those covered. Treat them as a prompt, not as gospel: the manufacturer's own current documentation always wins.
The scorecard
The scorecard breaks your claims down per manufacturer over 30, 90 and 365 days, so you can see the gap between submitted and paid. A manufacturer that consistently approves 80 per cent of what you claim is telling you something about your labour times or your claim narrative, and you cannot see that one claim at a time.
One correction
Older help material sent you to a "Warranty Labour Rates" screen in Settings. There is no such screen. There is one workshop labour rate, under Vehicles, then Workshop Settings. See set your workshop labour rate. Per-manufacturer rates are something you hold outside the app today.
Repeat claims on the same car
Three or more active warranty claims on one vehicle inside 90 days puts it on lemon watch. See lemon watch.
If your subscription lapses
Claims you have already logged stay readable, and a claim already on your books stays workable: you can still record amounts and move its status. Only logging a new claim refuses.
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