Cleaning business management software for Australian cleaning companies

Scheduling changes the day you put on your first employee. The question is no longer just which jobs are on today, but who is covering each one, whether the Thursday office run still has cover when a casual calls in sick, and whether the hours you are about to pay match the hours actually worked. OneBookPlus assigns every job and recurring run to a team member, so each cleaner opens their phone to their own day: addresses, access notes, and the checklist for each site. When someone is away, you reassign the run in seconds and the rest of the week stays put.

Timesheets That Match the Roster

Once the crew grows past two or three cleaners, add the Timesheets & Rostering app to your account. Build the weekly roster against your recurring runs, record start and finish times per shift, approve the hours, and export payroll-ready totals instead of reconstructing the week from text messages. Because the roster and the job schedule live in the same account, rostering software for your cleaning business stops being a separate subscription you have to keep in sync: reschedule a fortnightly clean and the shift it sits on moves with it.

Paying to the Cleaning Services Award

Most employed cleaners in Australia are covered by the Cleaning Services Award 2020 (MA000022), and cleaning is an industry where the award details bite. A large share of commercial work happens early in the morning or late in the evening, where shift loadings apply; casual employees attract casual loading on top of the base rate; and classification levels set the minimum you can pay for each kind of work. Get the classification right when you roster someone onto a run, and check the current minimums in the cleaning award rates guide, which breaks down MA000022 levels, loadings, penalties, and allowances in plain English.

Solo today, hiring later? The roster grows with you. Start free with every job in your own name, add your first casual on Starter (three team members included), and move to Growth when you need team scheduling and job assignment across a crew of ten. There is nothing to migrate when the team grows, because the clients, the recurring runs, and the job history were in the account all along.

A rounds business needs more than a shared calendar

A cleaning round is a small logistics problem that repeats: the same six properties on the same weekday, a different cleaner on the run each fortnight, a key or keypad code that belongs to the site rather than the person holding it, and an invoice that lands on Friday with nobody retyping it.

That is the job cleaning company software has to do, and four things have to hold together for it: the recurring schedule, the site record carrying the access notes and the scope, the price you agreed before the first clean, and the invoice that comes off the completed visit. Cleaning service software that stops at the schedule leaves you doing the other three by hand.

Recurring rounds, and the day the roster changes

Set a clean to repeat weekly, fortnightly or monthly and the next visit creates itself ahead of time, assigns to the right cleaner if you switch on auto-assign, and stops after a set number of runs when the contract ends.

Then Tuesday happens and somebody calls in sick with eleven cleans booked. The job scheduling and dispatch board gives every cleaner their own column with an unassigned lane beside it, so covering the day is a drag rather than twelve phone calls. Batch reassign moves a whole day onto a teammate, batch reschedule shifts a day that has to move, and OneBookPlus warns you before either one double-books somebody. A next-available finder surfaces the earliest genuine gap when a client wants a clean brought forward, and waitlist offers refill a cancellation. Whoever covers the run gets a run sheet with the address, access notes and scope already on it.

One limit: the Free plan holds 5 active jobs at a time, enough to test the flow and nowhere near a real round. Recurring cleaning schedules are included in the plan, and a working round wants Starter at $29/mo AUD including GST.

Rostering and timesheets, and what that costs

Two different things get called rostering, and only one of them is in your plan. Assigning a job to a cleaner is scheduling: the dispatch board, the run sheets, batch reassign, all included.

Rostering a shift is payroll. Clock-in and clock-out with GPS verifying where the clock-in happened, penalty rates and overtime you configure, leave, pay runs, payslips and STP-ready reporting are the Timesheets, Rostering & Payroll app, $29/mo AUD including GST on top of your plan. Any cleaning staff management software quoting one number is charging you for it somewhere.

This matters at pay time: the app calculates what you configure. It does not interpret the Cleaning Services Award for you. Take your classifications, loadings and penalties from the cleaning award rates guide and set your rates from there.

Quoting a clean, and turning the yes into a booked round

A bond clean gets quoted at the front door, a fortnightly over the phone, and both want the same document: itemised, GST per line, your ABN on it. Cleaning quote software earns its keep in what happens next. Your client opens a secure link and accepts or declines on their phone with no login, the quote flips to Viewed the moment they open it, and an SMS lands the second they say yes. One click turns the accepted quote into an invoice or a booking, so the yes becomes the first visit in the round rather than a note on the dash of the ute. Still working out rates? The cleaning price per square metre calculator and the cleaning job pricing calculator do the sums.

For the enquiries you are never free to answer, the hosted booking page takes cleans 24/7 against real availability: business hours, lead time, buffer times between suburbs, slot intervals and blackout dates. Confirmations send automatically, reminders follow 24 hours and 1 hour before the visit, and a one-line embed widget drops the same form onto your existing site. Free includes 1 booking page, Starter 3 of them, and Plus and Growth are unlimited.

A cleaning CRM that remembers the site, not just the customer

The customer is whoever pays. The site is where the work happens, and in cleaning they are often not the same person: a property manager books the bond clean, an owner pays for the fortnightly, and either way the cleaner needs the lockbox code. Every client record in the CRM holds one timeline with each quote, job, booking and invoice on it, plus addresses, a secondary contact, the access notes whoever cleaned it last wrote down, tags, and visit history including no-shows, with a financial snapshot of what has been invoiced, paid and left outstanding.

Contacts create themselves when you invoice someone or when they book online, so residential cleaning software stops being a Sunday data-entry job. Leaving a spreadsheet is a CSV import with a duplicate checker, and you can export the list back to CSV whenever you like, which is the only no lock-in that means anything. Contacts and the client timeline are on Free, the drag-and-drop deals pipeline starts at Starter, and there is no multi-stage sales forecasting anywhere in it.