Massage Therapy Software That Keeps Your Table Full

A massage practice runs on a simple rhythm: clients book, you treat, you invoice, and you bring them back for their next maintenance session. The challenge is that most of the admin around that rhythm — chasing no-shows, selling and tracking gift vouchers, writing rebate-ready invoices, remembering who is due for a rebook — eats into the hours you could spend on the table. OneBookPlus handles each stage so the business side runs itself while you focus on the treatment.

Online Booking & Intake

Clients find your practice through Google, Instagram, your website or a referral, and book directly through your branded online booking page. They choose from your defined treatment types — 30, 60 or 90-minute remedial, relaxation, deep tissue, sports, pregnancy or hot stone — and pick an available time in real time across every room and therapist. New clients complete a digital intake form capturing their contact details, presenting complaint, relevant medical history, any contraindications, and their health-fund information. This lands in their client record before they arrive, so you can review the case and prepare the room rather than spending the first ten minutes on a clipboard. Returning clients skip the intake and rebook in under thirty seconds, and your cancellation policy is presented at the point of booking so the terms are clear up front.

Treatment Notes & Client Records

During or after each session, record structured notes against the client record — areas worked, techniques and pressure used, range-of-motion or pain observations, any contraindications noted, and the plan for the next visit. Over time this builds a clear treatment history for each client, which matters both for continuity of care and for the documentation expectations of professional associations and insurers. If another therapist in your clinic sees the client next time, they have full context from previous sessions — no verbal handovers, no sticky notes. Records are stored securely against each client profile and accessible from your phone, which is essential for mobile and outcall therapists working away from the clinic.

Gift Vouchers & Treatment Packs

Vouchers and packs are a major revenue line for massage practices, especially around the holidays, Mother's Day and end of financial year. OneBookPlus lets you sell branded gift vouchers and prepaid treatment packs — a 5+1, a 10-pack, or any bundle you design — with pricing and expiry rules you control. When a client redeems a voucher or books against a pack, the balance deducts automatically and a low-balance reminder prompts them to top up before they run out. Because every voucher and pack balance is tracked in one place, you never lose track of who has prepaid for what, and the value sits on your books correctly for GST and revenue reporting.

Invoicing & Health-Fund Rebates

At the end of each treatment, OneBookPlus generates an invoice with your clinic ABN, the treatment description, and — for remedial sessions — your provider and association numbers, formatted so the client can claim a private health-fund extras rebate where their policy and your provider recognition allow. Where HICAPS is available at the point of service, clients can claim on the spot; otherwise they submit the receipt to their fund. The system tracks GST per line, so mixed invoices that include both a service and a retail product or gift voucher are handled correctly. It also tracks payment sources — private, health-fund gap, voucher or pack redemption, WorkCover or third-party — so your revenue reporting breaks down by payer. We don't process claims on your behalf and rebate eligibility always depends on the individual policy and your recognition with the fund.

Reminders, Loyalty & Rebooking

No-shows and empty slots are the single biggest drain on a massage practice's takings, and lapsed regulars are the second. OneBookPlus tackles both. Automated SMS and email reminders go out 24 hours and 1 hour before each appointment, cutting no-shows so the day's schedule holds. After each visit, a rebooking prompt encourages the client to schedule their next maintenance treatment at the interval you recommend — four to six weeks is typical — while a built-in loyalty program rewards regulars and gives them a reason to come back to you rather than shop around. Two hours after a completed, paid session — the moment a client is most satisfied — a Google review request goes out automatically, building the online reputation that turns local searches into new bookings. Together, reminders, loyalty and review automation keep your table full without you spending evenings on the phone.