Physio Practice Software That Simplifies Your Clinic

A physiotherapy practice runs on a rhythm: patients book, you assess, you treat, you prescribe exercises, you invoice, and you bring them back for follow-up until they've recovered. OneBookPlus supports every stage of that rhythm — from the first online booking through to the recall reminder that ensures patients complete their treatment plans rather than dropping off after the initial improvement.

Patient Booking & Intake

Patients find your clinic through Google, your website, or a GP referral and book directly through your branded online booking page. They select from your defined appointment types — initial assessment, standard follow-up, extended consultation, dry needling, Pilates class, or any custom service you offer — and choose an available time slot in real time. New patients complete a digital intake form that captures their contact details, injury history, referring practitioner, health fund information, and any relevant medical conditions. This information appears in their patient record before they walk through the door, so you can review their case before the consultation rather than spending the first ten minutes on paperwork. Returning patients skip the intake and book their next session in under thirty seconds.

Treatment Sessions & Clinical Notes

During each session, you record notes against the patient record — subjective complaints, findings, measurements like range of motion or pain scales, and the plan for next steps, in whatever structure suits your documentation style. If another physio in your clinic sees the patient, they have the context from previous sessions — no verbal handovers, no sticky notes. Notes are timestamped and stored securely against each patient record, supporting your AHPRA documentation obligations and providing evidence of the care pathway if ever queried by insurers or referrers. Structured SOAP-format note templates are on the roadmap; until then the notes are free-form.

Exercise Sheets & Home Programs

Keep each patient's home exercise sheets and treatment plans attached to their record, so the current version is on hand at every session and nothing lives only on a printout. When a patient returns, you review what they were prescribed last time and adjust the plan in their notes. A dedicated home-exercise-program builder — structured exercises with sets, reps and progressions, shared through the patient portal — is on the roadmap; today the portal covers invoices and bookings, and exercise programs travel as attachments and notes.

Invoicing & Payment Management

At the end of each consultation, OneBookPlus generates a GST-compliant invoice with your ABN and provider number. Physiotherapy services are generally GST-free, and OneBookPlus handles mixed invoices correctly when you also sell products or run classes that attract GST. Patients can pay at the desk or receive their invoice by email for later payment. Record the payer — private, Medicare CDM plan, DVA, health fund, WorkCover, or third-party insurer — on each invoice so you can see where revenue comes from. For patients on a GP Management Plan, keep the session count in the patient's notes so the annual allocation never surprises you. End-of-day and end-of-week financial summaries show billings, receipts, and outstanding balances per therapist, giving practice owners clear visibility without spreadsheet gymnastics.

Recall & Patient Retention

Physiotherapy has a dropout problem — patients start feeling better after a few sessions and stop coming before they've fully recovered, only to re-injure themselves weeks later. Recall reminders address this directly: set a rebooking interval for your clinic, and patients who haven't returned within it are automatically emailed a nudge with a direct link to your booking page — say, three or six months after a completed course of treatment to prompt a maintenance review. With the referring practitioner noted on each record, you also keep sight of which GPs and specialists send patients your way — from first referral through to discharge and beyond.