Physio Practice Software That Simplifies Your Clinic

A physiotherapy practice runs on a rhythm: patients book, you assess, you treat, you prescribe exercises, you invoice, and you bring them back for follow-up until they've recovered. OneBookPlus supports every stage of that rhythm — from the first online booking through to the recall reminder that ensures patients complete their treatment plans rather than dropping off after the initial improvement.

Patient Booking & Intake

Patients find your clinic through Google, your website, or a GP referral and book directly through your branded online booking page. They select from your defined appointment types — initial assessment, standard follow-up, extended consultation, dry needling, Pilates class, or any custom service you offer — and choose an available time slot in real time. New patients complete a digital intake form that captures their contact details, injury history, referring practitioner, health fund information, and any relevant medical conditions. This information appears in their patient record before they walk through the door, so you can review their case before the consultation rather than spending the first ten minutes on paperwork. Returning patients skip the intake and book their next session in under thirty seconds.

Treatment Sessions & Clinical Notes

During each session, you record structured treatment notes using SOAP format — Subjective complaints, Objective findings, Assessment summary, and Plan for next steps. Templates speed up documentation while keeping your notes thorough and consistent. Record specific measurements like range of motion, pain scales, strength grades, and functional test results so you can track progress objectively across sessions. For multi-session treatment plans, each appointment's notes link to the overarching plan with goals, expected timelines, and outcome measures. If another physio in your clinic sees the patient, they have full context from previous sessions — no verbal handovers, no sticky notes. Clinical notes are timestamped and stored securely against each patient record, supporting your AHPRA documentation obligations and providing evidence of the care pathway if ever queried by insurers or referrers.

Exercise Prescriptions & Home Programs

After each session, build a tailored home exercise program from your library of exercises or create custom entries with descriptions, sets, reps, and progression notes. Programs are shared with patients through their online portal, where they can access instructions and track their compliance between appointments. You can update programs after each session as the patient progresses — adding load, adjusting range, or introducing new exercises — and the patient always sees the latest version. This removes the common problem of patients losing printed exercise sheets or following an outdated program. When a patient returns for their next appointment, you can review their adherence and adjust the treatment plan accordingly, creating a feedback loop that improves outcomes.

Invoicing & Payment Management

At the end of each consultation, OneBookPlus generates a GST-compliant invoice with your ABN and provider number. Physiotherapy services are generally GST-free, and OneBookPlus handles mixed invoices correctly when you also sell products or run classes that attract GST. Patients can pay at the desk or receive their invoice by email for later payment. Track payment sources — private, Medicare (where applicable via CDM plans), DVA, health fund, WorkCover, or third-party insurer — against each invoice so your revenue reporting breaks down by payer type. For patients on a GP Management Plan with Medicare-funded sessions, the system tracks which sessions have been used against their annual allocation. End-of-day and end-of-week financial summaries show billings, receipts, and outstanding balances per therapist, giving practice owners clear visibility without spreadsheet gymnastics.

Recall & Patient Retention

Physiotherapy has a dropout problem — patients start feeling better after a few sessions and stop coming before they've fully recovered, only to re-injure themselves weeks later. The recall system addresses this directly. When a patient completes a session, OneBookPlus checks whether they have a follow-up booked. If not, a reminder is sent encouraging them to schedule their next appointment, with a direct link to your booking page. For patients who have completed a course of treatment, you can set longer-term recall intervals — say, three or six months — to prompt a maintenance review. The recall dashboard shows your clinic's follow-up compliance rate and highlights patients who have dropped off their treatment plans, letting you proactively reach out before they become lost to the practice. Combined with referral source tracking — seeing which GPs and specialists send patients your way — your recall and retention data gives you the full picture of your patient pipeline from first referral through to discharge and beyond.