Built for Aged Care & NDIS Providers
One platform for your entire care agency
Visit scheduling, NDIS billing, compliance notes, incident reporting, rostering, and family communication — all in one place. Built for Australian aged care providers and NDIS registered organisations.
Everything You Need
Purpose-Built for Care Agencies
From visit scheduling to NDIS claims, OneBookPlus replaces the spreadsheets, paper forms, and disconnected tools holding your agency back.
Visit Scheduling & Tracking
Schedule recurring or one-off visits with start/end times, travel allowances, and automatic status tracking. Carers see their day at a glance on any device.
NDIS & HCP Billing
Bill against NDIS line items, HCP budgets, DVA, CHSP, or private funding. Track categories, rates, and totals per visit so claims are audit-ready from day one.
Compliance & Audit Trail
Every visit, note, and status change is timestamped and attributed. Export compliance reports for Aged Care Quality Standards and NDIS audits with confidence.
Care Notes & Incident Reporting
Carers log progress notes, vitals, mood, appetite, and medications per visit. Flag incidents with severity levels — owners and admins are notified instantly via SMS.
Family Portal & Visibility
Share selected care notes with families so they stay informed without phone calls. Control exactly what's visible per note — transparency without compromising clinical records.
Rostering & Shift Management
Assign carers to visits based on availability, qualifications, and client preferences. New assignments trigger automatic SMS notifications so no one misses a shift.
Client Profiles & Care Plans
Centralise participant details — funding type, package level, NDIS reference numbers, contacts, and care history. Everything a carer needs before walking through the door.
Invoicing & Billing Automation
Generate GST-compliant invoices from completed visits. Billing totals calculate automatically from rate × hours. Export for plan managers, self-managed participants, or bulk claims.
Simple Workflow
How OneBookPlus Works for Care Providers
From onboarding your first client to generating compliance reports — four steps to a better-run agency.
Set up clients & carers
Add care recipients with their funding details, NDIS references, and preferences. Register your care team with qualifications and availability.
Schedule visits
Create one-off or recurring visits. Assign carers, set visit types, funding sources, and billing rates. Carers are notified by SMS automatically.
Deliver & document care
Carers check in, log progress notes, vitals, mood, and any incidents. Everything is timestamped and attached to the visit record.
Bill & report
Completed visits auto-calculate billing totals. Generate NDIS-ready invoices, export compliance reports, and keep families informed — all from one dashboard.
Who it's for
Built for every care provider
Whether you run a home care agency, NDIS support service, or community care organisation, OneBookPlus adapts to your workflow.
Home Care Package Provider
Managing HCP clients across suburbs, coordinating carers, and billing against package budgets. Needs visit scheduling, carer rostering, and HCP-compliant invoicing.
NDIS Registered Provider
Delivering support to NDIS participants across multiple line items and categories. Needs NDIS billing, progress notes, and audit-ready documentation.
Sole Carer or Small Team
One or two carers delivering personal care, domestic assistance, or community access. Needs simple scheduling, mobile note-taking, and basic invoicing.
Multi-Site Care Organisation
Operating across regions with dozens of carers and hundreds of clients. Needs team management, compliance reporting, and centralised visibility.
Stop overpaying
How much are you spending on software?
Most small businesses stitch together 4-6 tools that don't talk to each other. Here's what that typically costs.
Real-world scenario
A day in the life: Sarah the care coordinator
How a Melbourne care coordinator uses OneBookPlus on a typical Wednesday
Sarah opens her dashboard at 7:30am and sees 14 visits scheduled across her team of 6 carers. Two visits were added yesterday — the assigned carers already received SMS notifications with client details and times.
She notices a visit conflict: two visits overlap for the same carer. She reassigns one to another available team member directly from the roster view. The new carer gets an instant SMS.
By 10am, three visits are already marked as completed. One carer flagged an incident — a client had a fall. Sarah sees the alert immediately in her notifications and reviews the incident note: severity, actions taken, and who was informed. The client's family has been updated via the family portal.
At lunch, Sarah reviews the week's billing. Completed NDIS visits have auto-calculated totals from the hourly rate and actual duration. She generates invoices for the plan manager with one click — line items, categories, and participant references are already attached.
End of day: 12 of 14 visits completed, 2 cancelled with documented reasons. All notes are logged, compliance records are up to date, and tomorrow's roster is confirmed.
How we compare
OneBookPlus vs care management software
See how we compare to the tools care agencies typically use.
| Feature | OneBookPlus | ShiftCare | SupportAbility | CareMaster |
|---|---|---|---|---|
| Visit scheduling & tracking | ||||
| NDIS line item billing | ||||
| Care notes with vitals | ||||
| Incident reporting & alerts | ||||
| Family portal | ||||
| SMS notifications to carers | ||||
| GST invoicing | ||||
| CRM & contact management | ||||
| Booking page for referrals | ||||
| Free plan available | ||||
| Price | From $0/mo | $9/user/mo | $50+/mo | $45+/mo |
Trusted by Care Providers Across Australia
100%
NDIS & HCP billing compliant
$0
Free plan to get started
24/7
Instant incident alerts via SMS
5 min
Average time to schedule a full week
Extend Your Toolkit
Apps for Care Providers
Add NDIS claiming, compliance tools, communication, and more to streamline your care operations.
Australian Owned
Built in Melbourne, AU
GST Compliant
ATO-ready from day one
Bank-Grade Security
256-bit encryption
Free Plan Available
No credit card needed
Frequently Asked Questions
Common questions about care management software for aged care and NDIS providers.
Does OneBookPlus support NDIS billing?
Yes. You can assign NDIS line items, categories, and funding references to every visit. Billing totals are calculated automatically from the hourly rate and actual visit duration, ready for plan manager claims or self-managed invoicing.
Can carers log notes from their phone?
Absolutely. OneBookPlus is fully mobile-responsive. Carers can start/complete visits, log progress notes, record vitals, and flag incidents from any smartphone — no app install required.
How does incident reporting work?
When a carer flags a note as an incident, they select a severity level and incident type. Owners and admins are immediately notified via in-app notification and SMS, so critical events are never missed.
Can families see care notes?
Yes — each note has a family visibility toggle. You control exactly which notes are shared. Families see a read-only view of selected progress updates, giving them peace of mind without exposing clinical records.
Is there a free plan for small care agencies?
Yes. Our free plan includes client management, visit scheduling, care notes, and basic invoicing — enough for small agencies or sole carers getting started. Upgrade as your team and client base grow.
About the author
Bishal Shrestha
Founder & CEO, OneBookPlus
Bishal has over a decade of experience in digital marketing, web development, and small business consulting across Australia. He has worked with aged care providers, NDIS registered organisations, and home care agencies across Australia — helping them digitise visit management, compliance documentation, and participant billing.
Better Care Starts With Better Tools
Join Australian care agencies managing visits, compliance, and billing with OneBookPlus. Free to start — upgrade when you're ready.
Get Started FreeLast reviewed and updated: March 2026 by Bishal Shrestha