Staff nurses across facilities from one platform

Running a nursing or home care agency means coordinating dozens of moving parts every single day — new client enquiries, care plan updates, rostering changes, medication records, and billing deadlines. OneBookPlus brings the entire workflow into one platform so nothing slips through the cracks, whether you manage five carers or five hundred.

Client Intake & Onboarding

Every new client starts with a structured intake process. Record their personal details, emergency contacts, GP information, and any existing care arrangements. Capture their NDIS plan number, funding category, and approved support hours directly in their profile. For aged care clients, log their Home Care Package level and assigned case manager. The intake form is fully customisable — add fields for mobility requirements, dietary needs, cultural preferences, or language spoken at home. Once the intake is complete, the client is ready for care planning without needing to re-enter information across separate systems.

Care Plans & Goal Tracking

Build individualised care plans tied to each client's funding and clinical needs. Define specific goals — such as increasing mobility, managing chronic conditions, or supporting daily living activities — and assign measurable outcomes to each. Care plans can be reviewed and updated at scheduled intervals, with version history maintained for audit purposes. Link each goal to the relevant NDIS support category or Home Care Package line item so that when your team delivers care, the billing connection is already established. Carers see the active care plan on their mobile device before every visit, ensuring continuity even when a different carer is rostered.

Visit Scheduling & Rostering

Schedule visits across your entire client base from one calendar view. Assign carers based on qualifications, availability, location, and client preferences. OneBookPlus flags conflicts automatically — if a carer is double-booked, driving an unrealistic distance between visits, or missing a required credential for a particular client, you see it before the roster is published. Recurring visits can be templated weekly, and one-off changes are handled with drag-and-drop adjustments. When a carer calls in sick, the system identifies qualified replacements from your available pool and lets you reassign with two clicks.

Progress Notes & Incident Reporting

After every visit, carers complete progress notes directly on their phone. Notes are structured with prompts for activities completed, client mood and wellbeing observations, any changes in condition, and follow-up actions required. For clinical services, nurses can record vital signs, wound assessments, and clinical observations in a format that satisfies AHPRA documentation standards. Incident reports are flagged separately with severity classification, immediate actions taken, and notification workflows that alert the coordinator and relevant family members.

Medication Tracking & Compliance

Maintain a complete medication register for each client, including dosage, frequency, prescribing doctor, and pharmacy details. Carers confirm medication administration during each visit using a digital sign-off that records the exact time, medication, and administering carer. Missed or refused medications are flagged immediately, creating an alert for the care coordinator to follow up. The medication history provides a full audit trail for compliance reviews, GP consultations, and family reporting.

NDIS Claims & Invoicing

When visits are completed and progress notes are submitted, OneBookPlus generates claim-ready records aligned with NDIS price guides. Each visit is mapped to the correct support item number, rate, and funding category based on the client's plan. For NDIS-managed clients, generate bulk payment requests formatted for the NDIS portal. For plan-managed clients, send invoices directly to their plan manager with all required line-item detail. For Home Care Package clients, generate monthly statements showing services delivered against their package budget. GST handling, travel claims, and cancellation charges are all calculated according to the applicable funding rules — removing the manual reconciliation that consumes hours every billing cycle.