Client Matching

About this app

The right carer makes all the difference. Client Matching takes the guesswork out of rostering by analysing each client's care needs, preferences, and circumstances against your available carers' qualifications, experience, languages spoken, cultural background, and availability. The result: better care outcomes, happier clients, and lower staff turnover. The system learns from feedback — when families or clients rate a match highly, those patterns inform future recommendations. It flags potential issues like qualification gaps, expired certifications, or schedule conflicts before they become problems. For home care providers, GPS-aware matching considers travel time between clients so rosters are practical, not just theoretical. Care managers retain full control: every recommendation can be reviewed, adjusted, or overridden.

How it works

1. 1

   Set up client profiles with care needs, preferences, languages, and location

2. 2

   Set up carer profiles with qualifications, skills, availability, and languages

3. 3

   The matching engine recommends the best available carers for each client

4. 4

   Care coordinators review recommendations, accept or adjust, and publish the roster

Who it's for

• Home care providers rostering carers across a wide geographic area
• Facilities with diverse resident populations needing culturally appropriate care
• Providers wanting to reduce the time care coordinators spend on manual rostering
• Organisations focused on continuity of care (same carer, same client)
• Any aged care provider wanting to improve client satisfaction through better matching