Refund Policy

How a refund works depends on where you purchased. Subscriptions bought inside our iOS app are billed by Apple and refunded by Apple; subscriptions bought on our website are billed via Stripe and refunded by us. Nothing in this policy limits your rights under the Australian Consumer Law.

1. Purchases Made Through the Apple App Store

If you subscribed inside the OneBookPlus iOS app, Apple processes the payment against your Apple ID. We never see or store your payment details, and we cannot charge, cancel, or refund App Store transactions ourselves, only Apple can.

Requesting a refund from Apple

• Go to reportaproblem.apple.com and sign in with the Apple ID that made the purchase
• Find the OneBookPlus charge and choose "Request a refund"
• Apple typically responds within 24 to 48 hours; the decision is Apple's alone

Cancelling an App Store subscription

• On your iPhone or iPad: Settings → your name → Subscriptions → OneBookPlus → Cancel Subscription
• Cancelling keeps your access until the end of the period you have already paid for
• Free trials convert to a paid subscription unless cancelled at least 24 hours before the trial ends, this conversion is handled by Apple under the terms shown at purchase
• Deleting the app, or deleting your OneBookPlus account, does not cancel an App Store subscription, you must cancel it in your Apple ID subscription settings or Apple will keep billing you

2. Purchases Made on Our Website

Subscriptions purchased on onebookplus.com.au are billed via Stripe, either monthly or annually. Yearly plans are billed twelve months in advance and include two months free versus the monthly rate. You can cancel, or switch between monthly and annual, at any time from Settings → Billing, access continues until the end of the period you have already paid for, and no further charges are made.

Yearly (annual) plans

Annual plans are paid in advance for the full 12-month term. If you cancel part-way through a paid year, your plan stays active until the end of that term and simply does not renew, we do not provide a pro-rata refund for the unused months, as the term was billed in advance. This does not affect the 14-day change-of-mind window below, or your rights under the Australian Consumer Law (section 4).

When we refund

Email support@onebookplus.com.au from your account email within 14 days of the charge. We refund in full where:

• A free trial converted to a paid plan before you intended and you have not materially used paid features
• You started an annual (yearly) plan and ask within 14 days of the charge, before materially using the paid year
• You were charged after cancelling
• You were charged twice for the same billing period
• A platform fault prevented you from using the service for a significant part of the billing period

We respond to refund requests within 2 business days. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days depending on your bank.

3. App Marketplace Add-ons and Credit Top-ups

• Paid App Marketplace apps billed by us follow the same rules as website subscriptions above, uninstalling an app stops its next billing cycle
• Credit top-ups (such as SMS or AI Receptionist credits) are non-refundable once consumed; unused credits are refundable on request within 14 days of purchase

4. Your Rights Under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those guarantees. If our service has a major failure, you are entitled to remedies, including a refund, regardless of where you purchased or the timeframes above.

5. Contact

Questions about a charge? Contact support@onebookplus.com.au, include the email address on your account and the date of the charge. See also our Terms of Service and Privacy Policy.