Frequently asked questions
Everything Australian small businesses ask us about OneBookPlus, pricing and the free plan, GST and BAS compliance, migrating from Xero or MYOB, feature depth, the mobile app, and how your data is protected. Every answer below is kept in step with the OneBookPlus pricing page and the product changelog.
What is OneBookPlus?
OneBookPlus is an all-in-one business management app built for Australian small to medium businesses. It combines invoicing, CRM, online bookings, accounting, marketing, and reputation management into a single platform, replacing tools like Xero, HubSpot, Calendly, and Mailchimp.
Is OneBookPlus free?
Yes. OneBookPlus has a free plan that includes 10 invoices per month, 250 contacts, a booking page, and GST compliance. No credit card required. Paid plans are $29, $49 or $69 per month, and every paid plan starts with a 14-day free trial.
Does OneBookPlus handle GST and Australian tax?
Yes. OneBookPlus automatically calculates 10% GST on invoices and quotes, validates ABN numbers via the Australian Business Register, and generates ATO-ready tax reports including BAS summaries. All amounts are in AUD with Australian formatting.
Can I use OneBookPlus as invoicing software for my trade business?
Yes. OneBookPlus is built for tradies, plumbers, electricians, and builders. You can create GST-compliant invoices from your phone on-site, convert quotes to invoices in one tap, and send automatic payment reminders to clients.
Switching from Xero or MYOB, how does data migration work?
Import your chart of accounts, contacts, and invoice history via CSV. Most data exports cleanly from Xero, MYOB, and QuickBooks, open it in your spreadsheet app, save as CSV, then upload through Settings, then Import. A clean CSV imports in minutes, and if it doesn't, the free 15-minute migration call fixes it with you.
Does OneBookPlus have online booking?
Yes. Every account gets a shareable online booking page where your clients can self-schedule appointments 24/7. You can subscribe the calendar to Apple, Google or Outlook with one link so new bookings appear there automatically, plus it sends automated reminders and can be embedded on your website.
How is OneBookPlus different from Xero or QuickBooks?
Xero and QuickBooks are accounting-only tools that require add-ons for CRM, bookings, and marketing. OneBookPlus includes full double-entry books, chart of accounts, general ledger, balance sheet, cash flow and BAS, plus invoicing, CRM, bookings, scheduling, reviews, and marketing in one platform, one subscription instead of several.
Does OneBookPlus do full double-entry accounting, or just invoicing?
Full double-entry accounting: chart of accounts, general ledger, journal entries, balance sheet, profit & loss, cash flow, aged receivables and payables, and budgets. It also produces BAS summaries and ATO-ready tax reports, validates ABNs against the Australian Business Register, and calculates 10% GST on every invoice and quote.
Can OneBookPlus replace Xero for my business?
For most small to medium businesses, yes. OneBookPlus keeps full double-entry books, chart of accounts, general ledger, journal entries, balance sheet, cash flow, aged receivables & payables, and budget tracking, along with BAS summaries and GST compliance. Plus you get CRM, bookings, email & SMS marketing, and review management included, so you can cancel multiple subscriptions.
Is there a free invoicing app for Australia?
Yes. The OneBookPlus free plan includes 10 GST-compliant invoices per month, 250 contacts, a booking page, and basic CRM. It suits freelancers and sole traders who need professional invoices with GST, ABN, and AUD formatting, there's no trial clock and no credit card required.
What does the OneBookPlus CRM include?
Contact management, activity timelines, tags, lead source tracking, and automatic contact creation from invoices and bookings. Unlike HubSpot or Salesforce, it isn't sold as a separate subscription, it comes bundled with invoicing, bookings, and accounting in every plan, including the free one.
Does OneBookPlus work for restaurants and cafes?
Yes. OneBookPlus has dedicated features for restaurants, cafes, and hospitality businesses including daily sales tracking, order management, menu builder with dietary tags, table management, and reservations with a waitlist. Menu Management and Table Management are free on every plan; Point of Sale and Kitchen Display are paid add-ons from the built-in App Marketplace, $39/mo and $19/mo, each with a 14-day free trial.
Does OneBookPlus have a mobile app?
Yes. The OneBookPlus iOS app is live on the App Store, universal for iPhone and iPad, a real native Apple app with 80+ screens to create invoices, manage bookings, track expenses, switch between businesses, and view all dashboard types. The full product also runs in any web browser. A native Android app isn't out yet, join the waitlist, and the mobile-responsive web app works on any Android device today.
Is my data secure?
Yes. Your data is encrypted in transit (TLS) and at rest (AES-256), each business's data is isolated at the database layer, and it's hosted in Australia in line with the Privacy Act 1988. We never sell your data.
Can I try OneBookPlus before committing?
Yes. You can start with the free plan immediately, no credit card required. If you want to try a paid plan, we offer a 14-day free trial with full access to all features.
Does OneBookPlus lodge my BAS and STP to the ATO?
Not yet, and we won't pretend otherwise. OneBookPlus works out your BAS figures automatically (G1, GST on sales and purchases, and your net GST) from your invoices, expenses and till sales, so you or your BAS agent can lodge in minutes through myGov or the ATO portal. Direct ATO e-lodgement via SBR is in final ATO certification, prepare and validate BAS and returns today; we'll tell you the moment lodgement goes live on your account. Payroll is similar: the Rostering & Payroll add-on calculates PAYG withholding, super and leave, and you report each pay run to the ATO through STP-enabled software or your accountant, because Single Touch Payroll pay events are not lodged from OneBookPlus.
Can I keep my accountant, or does it sync with Xero?
Keep your accountant. You can invite them or your bookkeeper straight into OneBookPlus with read-only or full access to a dedicated workspace: financial statements, the general ledger, GST and BAS worksheets, journals and year-end, scoped to what an advisor should see. Your data exports as Xero and MYOB-ready CSV, so nothing is locked in. A live two-way Xero sync is something we want to build, and it is not on a date yet.
What is support like on a small platform?
OneBookPlus is founder-led: one person builds it, runs it, and answers support, in Australian hours. You reach him in-app and by email, and questions are usually answered the same business day. Because the person reading your message is the person who writes the code, a fix or a change you ask for can land in days rather than joining a queue, which is what our early customers keep mentioning in their reviews.
Do you have bank feeds?
No, not right now. Automatic bank feeds are withdrawn while we replace the provider: existing connections are not importing transactions and we are not taking new ones. In the meantime you import a bank statement as CSV, OFX or QFX, or scan a receipt or supplier invoice and let the AI read the supplier, date, GST and total off it. Reconciliation, GST and BAS figures all still work from those. The current state and what replaces it is on the OneBookPlus bank feeds page.
Can I take a card payment in person?
Not yet, and this is the honest answer rather than the hopeful one. OneBookPlus takes card payments online through Stripe, on an invoice payment link or a booking deposit, and the Point of Sale app ($39/mo) records a cash or card-machine sale, but it does not put the card through itself, so you still tap on your own terminal and record the sale here. Tap to Pay on iPhone is built but stays switched off in the public app until Apple grants the distribution entitlement, so plan on the payment link.
What happens to my data if I leave?
You take it with you. Every record exports to CSV: invoices, quotes, contacts, jobs, bookings, expenses, payments and the general ledger, with the contact and chart-of-accounts exports shaped so Xero and MYOB will import them. Files and attachments download too. You do not need an active subscription to export, and we do not hold data back to make leaving harder.
Can I cancel or get a refund?
Cancel from Settings, then Billing, at any time. On a monthly plan your access runs to the end of the month you have already paid for. On an annual plan the 12-month term runs to its end and then does not renew. If you change your mind within 14 days of a charge, or a trial converted before you intended, or you were billed twice or charged after cancelling, email us and we refund in full; we reply within 2 business days. After that window there is no pro-rata refund on the unused months of an annual term. The full policy, including your Australian Consumer Law rights, is on the OneBookPlus refunds page.
Start on the free plan
The Free plan is free forever, 10 invoices a month, no card, no trial clock. Paid plans start with a 14-day free trial.
Reviewed by Bishal Shrestha