The AI receptionist for Australian small business

It uses a natural premium voice, an Australian one by default, and speaks conversationally: it asks one thing at a time, reads booking details back to confirm, and keeps replies short. It always says up front that it's an automated assistant, on every call, and callers book, ask questions and leave messages just as they would with a person.

It answers in English. Our standard voice can offer callers a "press 1 for English" menu with ten other languages, including Spanish, Mandarin, Hindi and Arabic, but every line we set up today runs on the premium voice, which sounds more natural and speaks English. If many of your callers need another language, talk to us before you sign up.

Yes. One Australian local number is included with the subscription. Customers can ring it but not text it, and any text the receptionist sends from it, such as a booking confirmation, comes from the name OneBookPlus, or your business name once a sender name is approved for you. If you want callers to text you and get answers back, add a mobile number for $22 a month; a 1800 number is $49 a month. Both prices include GST and are shown before you confirm. Your existing line usually stays where it is and you divert it to the new number, so the number on your signage keeps working. Moving a number to us outright is a manual carrier process we run case by case rather than something you can do from the app, it takes weeks and can be refused, and an Australian landline moved across can take calls but not texts. Ask us first.

Yes, and yes. A free Australian local number comes with the subscription, and you divert your existing line to it, so the receptionist answers the number already on your vans, your signage and your Google listing and nothing has to change. Setup gives you the divert code for your carrier and checks that the divert works. A diverted call still arrives with the caller's own number, so the receptionist recognises returning customers, matches them to their records, and texts the right person.

Yes. Set a handover mobile and, when a caller asks for a person, the receptionist says "Putting you through now" and rings that mobile, showing your receptionist number. Answer and you're talking to the caller. If nobody picks up in about 25 seconds, the caller hears that the team will ring them back, and the call sits at the top of your list as one that needs you. With no handover number set, it takes a message instead.

Yes. It asks the questions on your booking page, and you choose how each is handled on the phone: ask everyone, ask new callers only, never ask, or must ask. You can reword them, reorder them and set a time limit of 30, 45, 60 or 90 seconds for the questions as a whole. Returning callers are asked to confirm what's on file. The answers are saved with the booking, the same way an online booking saves them, and the call's page shows what was collected and anything still missing.

Yes. The test console lets you run a call yourself with one tap per scenario, such as booking a job, asking for a person or moving a booking, and the Booking details tab previews how the questions will sound for a new caller, a returning one, a landline or a private number. Calls from your own phones are marked Test and kept out of Insights.

Yes. When you change a service, a price, your business name or your menu, the receptionist picks up the change within a minute or two, without you re-saving anything. A $0 service is described as priced on quote unless you chose to call it free, and if you charge different prices on different days, callers are told the price for the day they book.

Yes, it books and reschedules straight into your OneBookPlus calendar (the same one your bookings, jobs and staff already use), offers only your own open times, checks that the weekday a caller says matches the date, and never double-books when it moves a booking. Then it texts the caller a confirmation with a self-service reschedule link. There's no Calendly hop or separate sync to maintain.

Call-tracking tools measure and analyse the calls you already get, dynamic numbers, recording, attribution. The AI Receptionist actually answers and books them, and still gives you per-number and UTM attribution plus sentiment. If you want to convert calls rather than only measure them, that's the difference, see our side-by-side comparisons below.

Nothing is billed by the minute. It's a flat $79/mo (requires AI Companion) that includes 100 answered calls and texts each billing month, and 20 for the whole free trial. Each call up to 4 minutes counts once, and a longer call counts once for every 4 minutes or part of 4 minutes, so a 6 minute call counts twice. Past the included ones it takes messages at no extra charge, unless you choose to buy extra conversations, which never expire; a long call uses one for every 4 minutes or part of 4 minutes.

Yes, the AI Receptionist runs on the same AI engine as AI Companion ($25/mo), so it requires an active AI Companion subscription. Together they answer your phone and run your follow-ups.

It is built to be upfront with callers. Every greeting says it is an automated assistant and that the call is transcribed. Call recording is off unless you switch it on, which works on lines that use the premium voice, and then the greeting says the call is recorded too. Your transcripts and call records are kept in Australia (AWS Sydney). The live call is handled by our phone and voice providers in the United States, and our premium voice provider deletes the audio and transcript of each call 7 days after it ends. You control what the AI is allowed to say and do, with a never-say list and scope limits. This is general information, not legal advice: rules on recording calls differ between states, so check your own obligations.

You choose: the AI keeps answering and booking 24/7 (it mentions you're closed when that matters), or after hours it takes a message and books nothing. When a caller asks for a person, it puts them through to your handover mobile if you've set one; otherwise, or when nobody picks up, it takes the details and the call lands in your list as one that needs you, with a push to your phone.

It counts calls, not minutes. You get 100 answered calls and texts each billing month (20 for the whole free trial). A call up to 4 minutes counts once, so 100 calls can run to 400 minutes, and a longer call counts once for every 4 minutes or part of 4 minutes. Most calls are far shorter: the calls our customers' lines have answered average about a minute and a half. On the $79 price that is 79 cents a counted call. Past the included ones it takes messages at no charge by default, or you can buy extra conversations that never expire: 50 for $39, 200 for $139 or 500 for $299.

No. It answers the number you divert to it, and puts callers through to one mobile when they need a person. It has no desk phones, extensions, ring groups or call queues, and it does not make outbound AI calls. If you need a full phone system for a team, a cloud phone system with AI built in is the better fit, and our comparison of AI receptionist alternatives names a few.

It doesn't need to connect to a job or booking system, because it books into OneBookPlus itself, where the same booking becomes the job, the invoice and the customer record. It can also send each lead and booking to your own CRM by webhook. There is no ServiceM8 or Simpro integration. No Xero or MYOB sync. Data exports as Xero and MYOB-ready CSV. A live two-way sync is not built and is not on a date.

The OneBookPlus AI Receptionist is a flat $79/mo inc. GST (it runs on AI Companion at $25/mo, so the two together are $104/mo) with a free Australian number and 100 answered calls and texts included each billing month. Each call up to 4 minutes counts once, and a longer call counts once for every 4 minutes or part of 4 minutes, and nothing is billed by the minute. That's a single predictable amount, unlike traditional human answering services that typically bill per minute or per call (so a busy month costs more), and far below a part-time in-house receptionist, who in Australia costs hundreds of dollars a week in wages plus super and on-costs and still only covers business hours.

A virtual receptionist is a remote human (or a team) who answers your calls from off-site, usually billed per minute or per call, with limited hours and a queue at peak times. An AI receptionist answers every call instantly, 24/7, on a flat monthly fee with nothing billed by the minute, and because it lives inside OneBookPlus it books straight into your real calendar, saves the lead to your CRM, and logs each call with its outcome, sentiment and source. When a caller wants a human, it puts them through to your mobile.