Every claim, every step. On one board.

Most independent Australian smash-repair shops are still chasing assessors by email and stitching the paperwork together by hand. You photograph a caved-in door on your phone, email the shots to the IAG portal, re-type the quote into iBodyshop, and then hope the Suncorp assessor replies before the SLA timer blows out. When the apprentice strips a Mazda 3 and finds a bent radiator support behind the bar, the supplementary disappears into a 48-hour email loop, and half of them never get recovered. Meanwhile the loaner fleet is tracked on a whiteboard, the per-insurer numbers live in your head, and Xero never quite agrees with the insurer remittances.

OneBookPlus rebuilds the shop around the claim. Record the claim against IAG, Suncorp, AAMI, Allianz or RACV with the assessed labour units and the excess, and link it to the job. Photograph the damage on the job's Photos card, and the evidence pack, each photo with the date it was taken, is ready to print as one PDF. When strip-down uncovers hidden damage, you send the assessor the extras the way that insurer takes them and record the approval and the approved amount on the claim when it comes back. A claim that waits on the assessor for more than five days lands on the chase list.

Your Daily Workflow

The day starts on the claim board, every car across every bay, grouped by insurer, with SLA countdowns that turn amber then red so a Suncorp quote turnaround never slips. Jobs move from Quote to Assessed to Parts Ordered to In Repair to Return as the floor runs. The courtesy-car manager tracks the loan fleet with fuel, KMs and condition photos at handover and return; excess KMs or late returns bill back to the customer or insurer on the linked invoice automatically. Every completed repair converts to a GST-compliant invoice carrying your ABN, and the customer gets a review request by email once the booking is marked complete. On Growth you can also switch on follow-ups after a job or a paid invoice.

Expenses & Accounting

Insurer remittances are recorded against the per-insurer payable accounts and reconciled there. Parts purchases from Audatex/PartsCheck, paint from PPG or Glasurit, and consumables go in as a photographed receipt or a PDF bill, with the supplier, date, GST and total read off the document, then coded as job expenses. Fuel, tooling and rent are coded the same way. The labour-unit-vs-actual-hours report shows exactly which insurer assignments pay enough for the work assigned, so when Budget Direct underpays by four hours, you have the data for the next agreement review. Come BAS time, the GST summary is already prepared and exports in one click (direct ATO lodgement via the Tax Lodgement app is coming soon).

Getting Started

Sign up free, no credit card, no lock-in. Choose “Panel beater” as your business type and OneBookPlus pre-configures the insurer claim templates (IAG, Suncorp, AAMI, Allianz, RACV), an AU chart of accounts with per-insurer payable accounts, and invoice templates with your ABN. Import your customers, vehicles and open claims via CSV from iBodyshop, AutoFlow, Bodyshop Booster or a spreadsheet. Most shops have their first IAG job on the board within fifteen minutes.