Honest pricing.
No surprises.

Nothing is deleted and nothing is charged. When you reach a monthly limit (for example 10 invoices or 5 quotes in a month), creating another one is simply paused until the counter resets on the 1st of the next month, or instantly unlocked by upgrading. All your existing invoices, quotes, contacts and history stay intact and fully accessible.

Yes, upgrade or downgrade at any time. Changes take effect immediately. If you downgrade, you'll keep access until the end of your billing period.

Absolutely. No lock-in contracts. Cancel from your settings page and you'll keep access until the end of your billing period.

Yes! Annual billing saves you 2 months free (pay for 10, get 12). You can switch to annual billing from your settings page at any time.

If a trial converted before you intended, you were charged after cancelling, you were billed twice, or a platform fault stopped you using the service, email us within 14 days of the charge and we refund in full; we respond within 2 business days. Subscriptions bought inside the iOS app are billed and refunded by Apple. Nothing in the policy limits your rights under Australian Consumer Law. The full policy is published on our refunds page.

Starter covers invoicing, CRM, bookings, job pipeline with drag-and-drop, POS with barcode scanning, client portal, email campaigns, full accounting (chart of accounts, general ledger, balance sheet, cash flow, aged receivables/payables), bank feeds, and documents hub, with 1,000 contacts, 3 booking pages and 3 team members. Plus is for businesses outgrowing those limits: unlimited contacts and booking pages, advanced reporting & analytics, batch invoicing, budget tracking, and 5 team members. Growth is where the AI does the work: it includes the AI Companion (a $25/month value: proactive payment chasing, quote follow-up, review harvesting, win-back and daily summaries), plus the Google Reviews reputation engine, SMS marketing, AI bank categorisation, a white-label client portal and 10 team members. Put another way: Starter + AI Companion is about $54/month, but Growth at $69 includes that same AI plus SMS, Reviews and white-label, so if you want AI at all, Growth is the better-value pick.

Yes! Every plan includes a basic POS and sales register (barcode scanning from Starter); the $39/mo Point of Sale app is the full hospitality upgrade — floor plans, table management, kitchen order tracking and split bills. The Free plan supports up to 5 active jobs; Starter and above unlock unlimited jobs with a drag-and-drop pipeline. The native iOS app and mobile PWA work across all plans so you can manage on the go.

Add-ons are optional modules from the App Marketplace for specialised needs, each with a 14-day free trial. Examples include AI Companion ($25/mo, included free on the Growth plan), AI Receptionist ($79/mo, answers calls and texts 24/7 in 10+ languages and books the job; requires AI Companion), Point of Sale ($39/mo), Google Ads dashboard ($99/mo), Rostering & Payroll ($29/mo), Website Builder ($29/mo), and aged care modules. ATO Tax Lodgement ($99/mo) and Xero Sync ($19/mo) are coming soon. For sparkies and trades there are six AS/NZS-aligned workflow packs: Test & Tag Register ($15/mo, AS/NZS 3760), Switchboard Inspection Pack ($19/mo, AS/NZS 3000 §8), EV Charger Install Pack ($19/mo), Solar Install Pack ($29/mo with CEC/STC), Heat Pump HWS Install Pack ($19/mo with state rebates), and Emergency Lighting Compliance ($15/mo, AS/NZS 2293). Core features like invoicing, CRM, bookings, email campaigns, accounting, and AI bank categorisation are included in your plan.

Yes. GST is calculated automatically on every invoice, and ABN validation keeps your customer and supplier records clean. Profit & loss, GST and BAS reports are built in from the Starter plan ($29/mo). Every GST-inclusive invoice you send feeds your BAS automatically, so there's no spreadsheet reconciliation at quarter-end. The pipeline runs invoice → accounts → BAS, the way the ATO expects sole traders and GST-registered businesses to report.

Yes, the Tax Practice Suite is a $29/mo add-on that sits on top of any plan, including Free, so a solo agent can run at $29/mo all-in. The base fee covers unlimited BAS and TPAR lodgement; income-tax returns (IITR, CTR, PTR, TTR, FBT) are $2 each after the first 5 free every month. The full practice-management feature list is on our tax agents page.

One subscription instead of a stack: invoicing and accounting (in place of Xero, MYOB or QuickBooks), online bookings (in place of Calendly or Fresha), a CRM/contacts pipeline (in place of HubSpot), and email marketing (in place of Mailchimp). For trades it also covers quoting and job management (in place of ServiceM8 or Tradify). A stack like that typically runs into the hundreds of dollars a month once every tool is added up, and because everything shares one database, there's no double-entry or data silos between them.

Bookings are included on every plan: the Free plan has 1 booking page, Starter has 3, and unlimited contacts & bookings unlock from the Plus plan ($49/mo). All plans include 24/7 customer self-booking with automated reminders; Plus simply lifts the page and contact limits for busier businesses.

The AI Companion (proactive payment chasing, quote follow-up, win-back and daily summaries) is included on the Growth plan ($69/mo), a $25/month value, and is available as a $25/mo add-on on lower plans. The AI Receptionist is a separate $79/mo add-on (it answers calls and texts 24/7 and books the job; it requires the AI Companion) and is not bundled into any plan tier. Both work in the background so the admin runs itself.

Payroll & rostering are available as an add-on ($29/mo) rather than a plan-tier feature. The add-on handles Australian award rates, PAYG and super calculations, and timesheets that flow into pay runs, and the pay runs post straight into your accounts, so payroll stays part of the same invoice → accounts → BAS pipeline. (Single Touch Payroll lodgement to the ATO is on the way.)

Yes. The Starter and Growth plans can be purchased inside the OneBookPlus iOS app as in-app subscriptions, billed by Apple to your Apple ID at the same monthly prices. The Plus plan, annual billing and App Marketplace add-ons are purchased on the website. If you subscribe through Apple, billing, cancellation and refunds are handled through your Apple ID settings rather than by us.

Yes. Contacts export to CSV at any time, and the reports library (trial balance, GST audit, sales by customer, expenses by supplier and more) has CSV export built in, so trying OneBookPlus never locks you in. Import works the other way too: bring contacts in from a CSV and replace the chart of accounts wholesale with an export from Xero, MYOB or QuickBooks.

Every plan, including Free, gets email support. Paid plans (Starter, Plus and Growth) get priority support, and Growth adds dedicated onboarding to help you migrate across. Self-serve help guides and free calculators are available to everyone.