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Terms of Service

Last updated: 14 March 2026

1. Agreement

These Terms of Service ("Terms") govern your use of the OneBookPlus platform operated by OneBookPlus Pty Ltd (ABN 17 971 013 775). By creating an account or using our services, you agree to these Terms.

2. The Service

OneBookPlus is an all-in-one business management platform for Australian small businesses. The platform includes core features such as invoicing, CRM, bookings, quotes, accounting, expenses, marketing campaigns, and team management. Additional features are available through our App Store, including:

  • Point of Sale (POS) — full terminal with order management and payment processing
  • ATO Tax Lodgement — BAS and tax return preparation and submission to the ATO
  • Google Reviews and automated review requests
  • Table Management and Kitchen Display for restaurants
  • Menu Management with dietary tags and digital menus
  • Inventory Tracker for stock and food cost tracking
  • Google Ads and Facebook Ads campaign management
  • Xero Sync for two-way accounting synchronisation
  • Mailchimp integration for marketing campaigns

We provide the platform on a software-as-a-service (SaaS) basis. Features and apps may be added, updated, or retired over time.

3. Accounts

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You are responsible for all activity under your account, including activity by team members you invite
  • You must be at least 18 years old to use the service
  • One person or business may maintain multiple accounts (multi-tenant)
  • Account owners can invite team members with role-based access (owner, admin, member)

Multi-Factor Authentication (MFA)

OneBookPlus supports multi-factor authentication using TOTP authenticator apps. MFA is optional for general use but becomes mandatory when certain apps are installed (such as ATO Tax Lodgement). You are responsible for keeping your MFA recovery codes secure.

4. Your Data

  • You retain ownership of all data you enter into OneBookPlus
  • You grant us a licence to store, process, and display your data as needed to provide the service
  • You can export your data at any time via the Settings page
  • We will not access your data except for support purposes or as required by law
  • Data is isolated per business account using row-level security — other tenants cannot access your data

5. Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose
  • Attempt to gain unauthorised access to other accounts or systems
  • Interfere with the service or impose unreasonable load on our infrastructure
  • Resell or redistribute the service without our permission
  • Upload malicious code or content
  • Submit false or fraudulent data to the ATO or any government body through our platform
  • Use the platform to process payments for prohibited goods or services under Stripe's terms

6. Free Trial

  • New accounts receive a 14-day free trial of the platform
  • No credit card is required to start a trial
  • After the trial period, you must subscribe to a paid plan to continue using paid features
  • You can continue using the free plan with limited features after your trial ends

7. Pricing and Payments

  • Free plan features are available at no cost with usage limits
  • Paid plans (Starter, Professional, Enterprise) are billed monthly in Australian Dollars (AUD)
  • Prices are inclusive of GST where applicable
  • Payment is processed securely via Stripe
  • You can cancel your subscription at any time — access continues until the end of the billing period
  • We reserve the right to change pricing with 30 days' notice

App Store Purchases

  • Some apps in the App Store are free; others require a separate monthly subscription
  • App subscriptions are billed in addition to your base plan
  • Some apps may offer a trial period before billing begins
  • App pricing is displayed in the App Store and on the billing settings page
  • You can uninstall paid apps at any time to stop future charges

8. Stripe Connect and Payment Processing

If you use our invoicing payment features, payments from your clients are processed via Stripe Connect. You must agree to Stripe's terms of service. A platform fee of 2.5% applies to payments processed through our platform, in addition to Stripe's standard processing fees.

9. Point of Sale (POS)

The POS app is an optional add-on available through the App Store. When using POS:

  • POS is provisioned by a super administrator and may not be available to all accounts
  • You are responsible for ensuring accurate pricing and tax calculations in your POS setup
  • POS transactions are recorded and reflected in your accounting and daily sales reports
  • Payment processing through POS terminals is subject to Stripe's terms and fees

10. ATO Tax Lodgement

The ATO Tax Lodgement app enables you to prepare and submit BAS and tax returns directly to the Australian Taxation Office through our platform. By using this feature:

  • You authorise OneBookPlus to submit tax data to the ATO on your behalf as a registered Digital Service Provider (DSP)
  • You are solely responsible for the accuracy and completeness of all tax data submitted
  • MFA is mandatory for all users with access to the ATO Tax Lodgement feature
  • Enhanced security controls are automatically enforced, including reduced session timeouts, stricter login protections, and comprehensive audit logging
  • Your ABN must be validated against the Australian Business Register (ABR) before lodgement
  • We are not a registered tax agent — this tool assists with lodgement but does not constitute tax advice
  • ATO lodgement records are retained for a minimum of 5 years per Australian tax law requirements

11. Third-Party Integrations

OneBookPlus offers integrations with third-party services. When you enable an integration:

  • You authorise OneBookPlus to exchange data with the third-party service as needed
  • Third-party services are governed by their own terms of service and privacy policies
  • We are not responsible for the availability, accuracy, or actions of third-party services
  • You can disable integrations at any time through your settings

Current integrations include: Stripe, Google Calendar, Xero, Mailchimp, Google Ads, Facebook Ads, and the Australian Taxation Office.

12. Availability and Support

  • We aim for 99.9% uptime but do not guarantee uninterrupted service
  • We may perform maintenance with reasonable notice
  • Support is provided via email at hello@onebookplus.com.au

13. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law (ACL):

  • OneBookPlus is provided "as is" without warranties beyond those required by the ACL
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the fees paid by you in the 12 months before the claim
  • We are not responsible for errors in your financial data, tax calculations, or business decisions based on our reports
  • We are not liable for any penalties, fines, or interest resulting from incorrect tax lodgements made through our platform
  • We are not responsible for failures or errors caused by third-party integrations or services

14. Tax and Financial Disclaimer

OneBookPlus provides tools to help manage your business finances, including GST calculations, BAS summaries, accounting reports, and ATO tax lodgement. However:

  • We are not a registered tax agent, BAS agent, or financial adviser
  • Our reports, calculations, and tax lodgement tools are for guidance and convenience only
  • You are responsible for verifying all financial data with a qualified accountant or tax professional before lodging with the ATO
  • We are not liable for errors in tax lodgements, BAS submissions, or financial reports
  • Our GST calculations are based on the data you provide and may not account for all tax scenarios

15. Security

We take the security of your data seriously. Our security measures include:

  • Encryption in transit (TLS) and at rest
  • Row-level security (RLS) isolating each business's data
  • Multi-factor authentication (MFA) support
  • Configurable idle timeout and session duration settings
  • Brute force protection with automatic account lockout
  • Audit logging for sensitive operations

You are responsible for maintaining the security of your account credentials and MFA devices. Notify us immediately if you suspect unauthorised access to your account.

16. Termination

  • You may close your account at any time
  • We may suspend or terminate accounts that violate these Terms
  • On termination, we will retain your data for 30 days, after which it may be permanently deleted
  • Financial records and ATO lodgement records may be retained longer as required by Australian law
  • App subscriptions are cancelled automatically when your account is closed

17. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

18. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice on the platform. Continued use after changes constitutes acceptance.

19. Contact

Questions about these Terms? Contact us at hello@onebookplus.com.au