Family Portal
Keep families connected and informed about their loved one's care
About this app
Families trust you with their loved ones — the Family Portal helps you honour that trust with transparency. Give authorised family members a secure, branded portal where they can see daily care notes, photos, meal records, medication schedules, and upcoming appointments in real-time. Families can leave messages for carers, acknowledge care plan changes, and stay connected even when they can't visit in person. The portal automatically surfaces relevant updates based on each resident's care record, so families see what matters without carers doing extra work. Staff write notes once in their normal workflow and the portal publishes them securely. Configurable privacy controls let care managers decide exactly what's shared per resident — from full transparency to curated summaries.
How it works
- 1
Enable the Family Portal and invite family members via email for each resident
- 2
Carers write daily notes and upload photos as part of their normal workflow
- 3
Updates appear automatically in each family's secure portal — no extra data entry
- 4
Families log in to see updates, leave messages, and acknowledge care plan changes
Who it's for
- Residential aged care facilities wanting to improve family satisfaction scores
- Home care providers keeping families in the loop on visit outcomes
- Facilities preparing for Aged Care Quality Standards audits (Standard 2: Ongoing assessment and planning)
- Providers wanting to reduce the volume of phone enquiries from families
- Any aged care provider committed to person-centred, transparent care
Features included
- Secure family login with email invitation
- Real-time daily care notes & updates
- Photo sharing from carers to families
- Medication schedule visibility
- Appointment & activity calendar
- Two-way messaging (family ↔ carer)
- Care plan acknowledgement workflow
- Per-resident privacy controls
- Mobile-responsive design
- Branded portal with your logo
- Multi-language support
- Push notifications for new updates
14-day free trial included
What businesses say
“Phone calls from worried families dropped by 60%. They can see exactly how Mum is going, with photos from the day. Game-changer for family satisfaction.”
Margaret W.
Facility manager, Melbourne
“Families love it. We had one daughter say it's like getting a little window into her dad's day. The messaging feature saves us hours.”
David K.
Care coordinator, Brisbane
“Great for home care too. After each visit, the family can see what was done. Would love video message support in future.”
Sue L.
Home care manager, Sydney
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Ready to add Family Portal?
Start your 14-day free trial. No credit card required.