Family Portal
Keep families connected and informed about their loved one's care
What it looks like
Inside Family Portal
Every resident's full profile
Care plan, medications, vitals, funding, family contacts — one secure page per resident.
About this app
Families trust you with their loved ones — the Family Portal helps you honour that trust with transparency. Give authorised family members a secure, branded portal where they can see daily care notes, photos, meal records, medication schedules, and upcoming appointments in real-time. Families can leave messages for carers, acknowledge care plan changes, and stay connected even when they can't visit in person. The portal automatically surfaces relevant updates based on each resident's care record, so families see what matters without carers doing extra work. Staff write notes once in their normal workflow and the portal publishes them securely. Configurable privacy controls let care managers decide exactly what's shared per resident — from full transparency to curated summaries.
How it works
- 1
Enable the Family Portal and invite family members via email for each resident
- 2
Carers write daily notes and upload photos as part of their normal workflow
- 3
Updates appear automatically in each family's secure portal — no extra data entry
- 4
Families log in to see updates, leave messages, and acknowledge care plan changes
Who it's for
- Residential aged care facilities wanting to improve family satisfaction scores
What businesses say
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