Chiropractic Software That Keeps Patients on Plan

A chiropractic practice runs on a rhythm: patients book, you examine and adjust, you set a care plan, you invoice, and you bring them back for re-care until they've worked through the plan. OneBookPlus supports every stage of that rhythm — from the first online booking through to the recall that keeps a patient on plan rather than dropping off the moment they feel a little better.

Patient Booking & Intake

Patients find your clinic through Google, your website, or a friend's recommendation and book directly through your branded online booking page. They select from your defined visit types — initial consult, re-examination, standard adjustment, or extended visit — and choose an available time in real time. New patients complete a digital intake form capturing their contact details, presenting complaint, history, any imaging on file, health-fund information, and relevant medical conditions. This appears in their patient record before they walk through the door, so you can review the case before the consult rather than starting cold on a clipboard. Returning patients skip the intake and book their next visit in under thirty seconds.

Adjustments & Clinical Notes

During each visit, you record structured treatment notes using SOAP format — Subjective complaint, Objective findings, Assessment, and Plan for the next steps. Templates speed up documentation while keeping notes thorough and consistent. Record findings, regions adjusted, techniques used, pain scales and functional measures so you can track progress objectively across a course of care. Each visit's notes link to the overarching care plan with goals, expected timelines and review points. If another chiropractor in your clinic sees the patient, they have full context from earlier visits — no verbal handovers, no sticky notes. Clinical notes are timestamped and stored securely against each patient record, supporting your AHPRA documentation obligations and record-retention requirements.

Care Plans, Visit Packs & Re-Care Recalls

Chiropractic outcomes depend on consistent re-care — and the single biggest leak in most clinics is patients who feel a bit better after a few visits and quietly stop coming before they've completed their plan. OneBookPlus closes that leak. Sell pre-paid visit packs or structured care plans; the system tracks remaining visits per patient and auto-deducts a credit as each adjustment completes, so the front desk never has to tally on paper. When a patient is due for their next visit and hasn't booked, the recall system sends an automated SMS or email with a direct link to your booking page. The recall dashboard shows your clinic's re-care compliance and surfaces patients who have slipped off plan, letting you reach out before they become lost to the practice — the same retention mechanic that drives long-term clinic growth.

Invoicing, HICAPS & Payment Management

At checkout, OneBookPlus generates an invoice with your ABN and provider number. Chiropractic services from an AHPRA-registered practitioner are generally GST-free, and OneBookPlus handles mixed invoices correctly when you also sell GST-taxable products like pillows, supports or supplements. For patients with private-health extras cover, you process the rebate at your HICAPS terminal at the desk and raise the gap invoice in OneBookPlus — recording the payer type so your reporting breaks down by private, HICAPS health-fund, DVA, WorkCover or third-party insurer. (OneBookPlus is HICAPS-aware on the billing and reconciliation side; the health-fund claim itself is lodged by your terminal.) End-of-day and end-of-week summaries show billings, receipts and outstanding balances per practitioner, so practice owners have clear visibility without spreadsheet gymnastics, and the GST you've collected on products is set aside ready for BAS.

Reputation & Practice Growth

Growing a chiropractic practice comes down to keeping the patients you have on plan and attracting new ones. OneBookPlus supports both. After each visit, automatically request a Google review from satisfied patients at the right moment — building the online reputation that does the selling when someone searches "chiropractor near me." The CRM tracks how each patient found you — referral, Google, a community event, an existing patient's recommendation — so you know which channels actually drive new patients. Send targeted messages to inactive patients with a re-engagement prompt, or notify your base about a wellness check-in. Your booking page doubles as a lightweight website showcasing your services, fees and reviews, so every booking, recall and review compounds into a more sustainable practice — with the dashboard showing exactly where you stand at any point.