Podiatry Practice Software That Keeps Your Chairs Full

A podiatry practice runs on a rhythm: patients book, you assess, you treat, you advise on footwear and orthotics, you invoice, and — for routine care — you bring them back on a regular recall cycle until their feet are managed. OneBookPlus supports every stage of that rhythm, from the first online booking through to the recall reminder that keeps a routine patient on schedule rather than dropping off and re-presenting with an avoidable problem.

Patient Booking & Intake

Patients find your clinic through Google, your website, or a GP referral and book directly through your branded online booking page. They select from your defined appointment types — initial assessment, routine treatment, nail surgery, biomechanical or gait assessment, orthotic fitting, or diabetic foot review — and choose an available time slot in real time. New patients complete a digital intake form capturing contact details, presenting complaint, medical history (including diabetes and vascular conditions that change your risk assessment), referring practitioner, and health-fund details. This appears in their patient record before they walk through the door, so you can review the case before the consultation rather than spending the first ten minutes on paperwork. Returning patients skip the intake and book their next visit in under thirty seconds.

Clinical Notes & Treatment Records

During each appointment you record structured clinical notes against the patient's record — presenting complaint, vascular and neurological screening, dermatological and nail findings, gait and biomechanical observations, treatment performed, footwear and self-care advice, and the plan for next time. Templates speed up documentation while keeping your notes thorough and consistent. For multi-session care plans, each appointment's notes link to the overarching plan with goals and review intervals, and if another podiatrist in your clinic sees the patient, they have full context from previous visits — no verbal handovers. Clinical notes are timestamped and stored securely against each patient record, supporting your AHPRA documentation obligations and the 7-year health-record retention requirement, and providing evidence of the care pathway if ever queried by an insurer or referrer.

Recalls & Routine-Care Retention

Routine foot care is the backbone of most podiatry practices — patients who need their nails and calluses managed every six to twelve weeks, and diabetic or high-risk patients who need review on a tighter cycle. The recall system is built for exactly this. Set a recall interval against each patient, and when they're due, OneBookPlus sends an automated SMS and email recall with a direct link to your booking page. The recall dashboard shows your clinic's rebooking compliance rate and highlights patients who have slipped off their cycle, so reception can follow up proactively before a manageable foot becomes an urgent one. For a clinic, consistent recalls are the single biggest lever on chair utilisation and predictable revenue — and automating them frees reception from the phone.

Invoicing, HICAPS & Medicare EPC

At the end of each appointment, OneBookPlus generates an invoice with your ABN and provider number. Podiatry consultations provided by an AHPRA-registered podiatrist are generally GST-free as recognised health services, while orthotics, footwear and other products you sell are GST-taxable — OneBookPlus handles these mixed invoices correctly, line by line, so your BAS is right without manual sorting. Record each invoice against the correct payer — private fee, HICAPS health-fund extras claim, Medicare EPC/CDM care-plan session, DVA, NDIS, or WorkCover — so your revenue reporting breaks down by payer type. For patients on a GP Management Plan, the system tracks which of their up-to-five funded allied-health sessions per calendar year have been used. HICAPS terminal claiming and Medicare submission still run through your HICAPS and Medicare facilities; OneBookPlus keeps the booking, clinical-note, invoicing and accounting record aligned with those claims so nothing falls through the cracks.

Reputation & Practice Growth

Growing a podiatry practice comes down to keeping the patients you have on their recall cycle and attracting new ones, often via GP referrals and online search. OneBookPlus supports both. After an appointment, automatically request a Google review from satisfied patients — building the online reputation that wins the next person searching "podiatrist near me." Referral source tracking shows which GPs and specialists send patients your way, so you know which professional relationships to nurture. Your booking page doubles as a lightweight website showcasing your services, fees and reviews, and the dashboard ties it all together — bookings, recalls, referrals, payer mix and BAS-ready financials in one place — so you always know exactly where the practice stands.