Terms of Service

This is the plain-English summary of our terms. The full Terms of Service in force are published at /terms — if anything here differs from the full terms, the full terms apply.

1. Who you are dealing with

The OneBookPlus platform is operated by OneBookPlus (ABN 17 971 013 775), an Australian business. By creating an account or otherwise using the platform, you agree to these terms.

2. The service

OneBookPlus is a software-as-a-service business management platform for Australian small businesses, covering invoicing, bookings, quotes, CRM, accounting, marketing, and additional apps available through the App Marketplace. Features may be added, updated, or retired over time.

3. Your account

• You must provide accurate information when creating an account.
• You are responsible for the security of your credentials and any second-factor devices.
• You are responsible for activity under your account, including team members you invite.
• You must be at least 18 years old.

4. Your data

• You retain ownership of all data you put into OneBookPlus.
• You grant us a licence to store, process, and display your data as needed to provide the service.
• You can export your data at any time via the dashboard.
• Tenant data is isolated at the database layer using Postgres Row Level Security.
• Data is hosted in AWS Sydney (ap-southeast-2) via Supabase.

5. Acceptable use

You agree not to use the service to:

• do anything unlawful;
• access systems or data you are not authorised to access;
• impose unreasonable load on our infrastructure;
• resell the service without our written agreement;
• upload malicious code; or
• submit false or fraudulent data to the ATO or any other body through our platform.

6. Payments, pricing, and refunds

Paid plans are billed in Australian Dollars (AUD), inclusive of GST where applicable. Website purchases are processed by Stripe; subscriptions purchased inside our iOS app are billed by Apple to your Apple ID. You can cancel at any time, with access continuing until the end of the billing period. We may change pricing on 30 days' notice.

• Bought on the website? Cancel from Settings → Billing; refunds via support@onebookplus.com.au.
• Bought in the iOS app? Billing belongs to Apple: cancel under Settings → your name → Subscriptions on your device, and request refunds from Apple at reportaproblem.apple.com. Deleting your account does not cancel an App Store subscription.
• Full details, timeframes, and your Australian Consumer Law rights: /refunds.

7. Third-party integrations

When you connect a third-party service (e.g. Google Calendar, Mailchimp), you authorise OneBookPlus to exchange data with that service as needed. Each third party is governed by its own terms and privacy policy. A full list of subprocessors is at /trust.

8. Tax and financial disclaimer

OneBookPlus is not a registered tax agent, BAS agent, or financial adviser. Reports, calculations, and lodgement tools are for guidance and convenience. You are responsible for verifying figures with a qualified professional before lodging with the ATO.

9. Availability and support

• We aim for 99.9% uptime but do not guarantee uninterrupted service.
• We may perform maintenance with reasonable notice.
• Support is available at hello@onebookplus.com.au.

10. Liability

To the maximum extent permitted by the Australian Consumer Law, OneBookPlus is provided "as is", our liability for indirect or consequential loss is excluded, and our aggregate liability is capped at the fees you paid us in the twelve months preceding the claim.

11. Termination

• You can close your account at any time from the dashboard, or delete it in the iOS app under Settings → Delete account.
• Closing or deleting your account does not cancel a subscription billed through the Apple App Store — cancel that in your Apple ID subscription settings.
• We may suspend or terminate accounts that breach these terms.
• On termination, we retain data for 30 days for recovery, after which it may be deleted.
• Financial and ATO lodgement records are retained for the periods required by Australian law.

12. Security incidents

Our incident response process, including notification timeframes for users, the ATO Digital Partnership Office, and the OAIC, is documented at /security/incident-response. To report a vulnerability, see /security/disclosure or email security@onebookplus.com.au.

13. Governing law

These terms are governed by the laws of Victoria, Australia. Disputes are subject to the non-exclusive jurisdiction of the courts of Victoria.

14. Changes

We may update these terms. Material changes will be notified by email or by a notice on the platform. Continued use after a change indicates acceptance.

15. Contact

Questions: hello@onebookplus.com.au. Security: security@onebookplus.com.au. Privacy: /privacy.