Jewellery store software for the counter, the bench and the order book

Square and Shopify are strong retail systems: fast at the counter, good hardware, and Shopify in particular is hard to beat if online sales are a big part of your business. Xero is a proper accounting ledger your bookkeeper already knows. What none of them have is a concept of a bespoke piece that needs a quote, a deposit, weeks at the bench and an invoice on delivery, which is why the custom side so often ends up in a diary or spreadsheet beside the POS. OneBookPlus runs both halves in one place: retail POS with stock control, a quote to sales order to invoice chain with deposits and production statuses, jewellery invoice columns for weight, metal rate and making charge, an old-gold intake register, and GST invoicing with accounting behind it. If your store is pure retail with no made-to-order work, a dedicated retail POS will do the job with less to learn.

You quote the piece line by line, including your jewellery columns such as net weight, metal rate and making charge. When the customer accepts, the quote converts to a sales order in one step, and you record the deposit against it. The order then moves through production statuses: confirmed, in production, ready, fulfilled, each with a timestamp, plus an expected-ready date you can quote to the customer. On delivery the order converts to a GST-inclusive invoice with the deposit already accounted for. Every line and custom column survives the whole chain, so nothing is retyped.

Yes. OneBookPlus has a custom-field builder for invoices and sales orders, and choosing jewellery as your business type applies a jewellery preset automatically: line columns for net weight, loss, metal rate and making, with computed totals (total weight from net weight plus loss, and metal amount from weight times rate). Columns can carry a second-language label alongside the English one. You can add, rename or remove fields from settings at any time; the engine is generic, the jewellery preset is just a head start.

You record today's rates once, for example 22k gold, 18k gold and silver, priced per tola or per gram. On an invoice or sales order line, the metal-rate column then offers a one-tap quick-fill from those saved rates instead of typing the figure on every line. Update the rates when the market moves and every new document picks up the current figure. The rates are yours to set; OneBookPlus does not fetch live market prices.

Yes, through the same order engine as custom work. Log the repair as an order with the item description and price, set the expected-ready date, and move it through confirmed, in production and ready. Counter staff can look up any customer's repairs and answer status questions without walking to the bench, and the invoice is raised the moment the item is collected.

Buying scrap or second-hand jewellery from the public is regulated: most states treat you as a second-hand dealer (registration in Victoria, a licence in NSW, Queensland and WA), with intake-record and holding-period obligations. From 1 July 2026, tranche-two AML/CTF reforms also bring dealers in precious metals and stones into the AUSTRAC regime for cash transactions of $10,000 or more. OneBookPlus includes a dedicated old-gold and buy-back register that captures seller identity, item description, weight, purity, price paid and payment method, flags large cash transactions and keeps a retained, exportable record. These are record-keeping tools, not legal advice; confirm your obligations for your state with a qualified adviser.

The core platform starts free (10 invoices and 5 quotes a month, up to 250 contacts). Starter is $29/month for unlimited invoices, quotes and sales orders with Stripe payments and accounting, and Growth is $69/month for stores that want marketing automation and more team members. The jewellery features described on this page, including the custom-order flow, jewellery invoice columns and metal rates, are part of the platform rather than a separate paid app. All prices are in AUD.

Yes, jewellery sales, custom work and repairs are taxable supplies, so once your store is registered for GST (required from $75,000 annual turnover) you charge 10% GST. OneBookPlus raises GST-inclusive tax invoices with your ABN, tracks GST on sales and on supplier expenses, and produces a BAS-ready summary each quarter. If you want to sanity-check a price, the free GST calculator linked on this page splits any amount into its GST and net components.

Yes, using the same deposit mechanics as a custom order. Record what the customer has paid against the sales order and the balance owing stays visible on the order and on anything printed from it, so whoever is on the counter can answer without going through a book. For a staged build you can raise a second payment when the piece hits a milestone and invoice the remainder on collection. What OneBookPlus will not do is decide your terms for you. Layby and deposit arrangements sit under Australian Consumer Law, including what has to be in writing and how cancellations and refunds are handled, so write your terms once, have them checked, and reuse them on every order. This is general information, not legal advice.

The retail POS carries your product catalogue with stock levels that move as you sell, so chains, findings and giftware behave the way you would expect in any retail system. The workshop side is tracked differently and deliberately so: a custom piece is an order with production statuses rather than a stock line, and the old-gold register keeps a running metal position in grams in and out by metal. That covers what most stores need, but it is not a full bullion or gemstone inventory system with per-stone certification tracking, and we would rather say that up front than have you find out in month two.

No. OneBookPlus records what you charged, the weight and metal rate you priced a line at, and the documents you attach to a customer's record. It does not appraise, certify or produce insurance valuations, and it does not fetch live market metal prices, the saved rates are the ones you enter. If a customer needs a valuation for insurance, that is work for a qualified valuer, and the certificate they issue can be stored against the customer record so it is easy to find when the piece comes back for a repair or a remodel years later.