The receptionist answers a phone number. You have two ways to give it one, and they suit different businesses.
Ask us for a number
Go to Receptionist, then Numbers, and use the request panel to tell us what you want, including the area code if the local prefix matters to your customers.
We provision it by hand rather than handing you a self-serve picker. That is slower, and it is on purpose: an Australian number carries obligations, and we would rather set it up properly than have you discover a problem on a live call.
The Numbers page keeps a history of what you asked for and where each request is up to, so you are never guessing.
Point your existing number at it
Most businesses should do this instead. You already advertise a number on your van, your website and your Google listing, and changing it costs you every one of those.
Keep your number with your existing telco and set up a diversion so unanswered calls, or all calls, land on the receptionist number. The Numbers page shows the receptionist number in national dialling form, which is what your telco's diversion code expects.
Common patterns are divert on no answer, divert on busy, and divert everything after hours.
Once it is live
The active number sits at the top of the Numbers page, large enough to read across a counter, with a button to dial it. Ring it yourself before you point a single customer at it.
You can also try the receptionist without a number at all from the test console under AI Receptionist, then Test it. Do that first. See what the receptionist can and cannot do.
Did this answer your question?
- All AI Receptionist help articles
- The OneBookPlus AI receptionist
- Still stuck? Email us and tell us which article you were reading.