Guest Experience Suite
Automatic guest messages at your local time, and one conversation per guest
Key takeaways
5- Four automatic messages for every confirmed stay, by email, text or both, at your local time
- Your arrival guide in the emails up to arrival day, and door codes shown from your release time until checkout
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- One conversation per guest across their stays, with every email and text sent and its status
- AI drafts replies in the guest's language, and a person on your team presses Send
- No smart locks, no Booking.com, Airbnb or WhatsApp messages, and texts go one way
About this app
Set your guest messages once and every confirmed stay gets them: a week to go, before you arrive, arrival day and after checkout, by email, text or both, at your local time, each with your arrival guide and stay page link. Room door codes show from your release time until checkout. Each guest has one conversation across their stays, and your reply reaches their stay page with an email to say so. AI drafts replies in the guest's language. Not included: smart locks, Booking.com, Airbnb or WhatsApp messages, and replies by text.
How it works
- 1
Fill in your arrival guide once: check-in time, address, parking, wifi and house rules
- 2
Choose which of the four messages to send (a week to go, before you arrive, arrival day and after checkout) and whether each goes by email, text or both
- 3
Type door codes for each stay or each room, and set the time they start to show
- 4
Every confirmed stay then gets its messages at your local time, and each stay shows what was sent and what is next, with Send now, Skip and Pause
- 5
Open a guest's conversation, ask AI for a draft in their language, and press Send when it reads right
Who it's for
- Hotels and holiday rentals that want every confirmed guest to hear from them before and after the stay, without sending each message by hand
- Self check-in properties that need the door code in front of the guest on arrival day, and gone after checkout
- Owners who want what each guest wrote, and every email and text sent to them, in one place across all their stays
- Teams whose guests write in another language and who want a draft reply to check before it goes
Features included
- Four automatic messages, from a week to go to after checkout
- Email, text or both, at your local time
- Arrival guide with check-in time, address, parking, wifi and house rules
- Room door codes shown from your release time until checkout
- One conversation per guest, with every email and text sent and its status
- Replies shown on the stay page, with an email saying so
- AI reply drafts and translation in the guest's language
- A Google review ask the day after checkout
14-day free trial included
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Related apps
Often installed alongside Guest Experience Suite.
About OneBookPlus apps
How Guest Experience Suite fits into the rest of OneBookPlus
Most OneBookPlus apps are not external integrations wired up between separate products. They are native modules installed inside the same platform you already use for invoicing, bookings, CRM, and accounting. That means Guest Experience Suite reads from and writes to the same customer records, financial entries, and calendar events as every other module, with no scheduled sync delays and no risk of data drift between systems.
Because the marketplace runs inside OneBookPlus, billing is consolidated. Guest Experience Suite appears as a single line on the same OneBookPlus invoice as your plan, so you don't end up reconciling separate vendor charges across three or four different SaaS subscriptions. Cancellation is one click and never reaches into your data. Uninstalling an app removes the feature from the UI but preserves the underlying customer, invoice, and booking records, so reinstalling later picks up exactly where you left off.
Every app in the marketplace is built specifically for the Australian small and medium business context: GST and ABN handling are first-class concerns, dates render as DD/MM/YYYY, currency defaults to AUD, and the underlying compliance plumbing (BAS summaries, ATO-friendly records, AHPRA / NDIS / Fair Work checkpoints where relevant) is shared across modules.
For a side-by-side of which features ship as core modules versus which require an installed app, see the features page. For pricing across plans and which apps are bundled at each tier, see the pricing page.
Frequently asked questions
Common questions about Guest Experience Suite and the OneBookPlus app marketplace.
When does each message go?
At your local time, and each one has its own switch, timing and channels. Out of the box, a week to go is off, before you arrive goes three days before arrival, arrival day goes on the day, with the door code, and after checkout asks for a Google review the day after. You can add a paragraph of your own to each email, preview it and send yourself a test.
Can a guest reply to a text?
No. Texts go one way, so a guest cannot answer one by text. Your messages link to the guest's stay page, where they can write to you and read your replies, and what they write shows in your conversation with them.
If a guest replies to one of these emails, does it reach their conversation?
Not yet. A reply to one of these emails comes to your own email address, not into the guest's conversation. The emails link to the guest's stay page, and anything they write there does land in the conversation.
Do guests who booked through Booking.com, Airbnb or Expedia get these messages?
Only if you switch that on. Stays from Booking.com, Airbnb and Expedia are left out until you turn on messages for booking-site guests. Then they get them too, sent to the email address and mobile number saved on the stay.
Does it connect to a smart lock?
No. No smart lock is connected and no code is made for you. You type a door code for each stay or each room, it shows on the guest's stay page from the time you set until checkout, and it goes in the arrival day message.
Can I message guests on Booking.com, Airbnb or WhatsApp with it?
No. It sends nothing through Booking.com, Airbnb or WhatsApp, and messages a guest sends you there stay there. Guests hear from you by email, by text and on their stay page.
Does AI reply to guests for me?
No. AI drafts a reply in the guest's language with the English beside it, and it can translate any message a guest sends. Nothing reaches the guest until someone on your team presses Send, and door codes are never given to the AI.
What is the difference between this and the free Pre-arrival Check-in app?
Pre-arrival Check-in is free: the private form where a guest gives their arrival time, who is coming and any requests, and accepts your terms. This app sends the messages around the stay at your local time, by email, text or both, with your arrival guide and door codes, and gives each guest one conversation with AI reply drafts.
Every app in the marketplace
These answers are the same whichever app you install.
- Can I cancel anytime?
- Yes. There are no lock-in contracts on any OneBookPlus app. Uninstall from your dashboard at any time and billing stops at the end of the current period.
- Is my data secure?
- Yes. Encrypted in transit (TLS) and at rest (AES-256), with each business's data isolated at the database layer, hosted in Australia in line with the Privacy Act 1988. We never sell or share your business data with third parties, and the full practices are documented on the OneBookPlus security page at onebookplus.com.au/security.
- Is OneBookPlus built for Australian businesses?
- Yes. OneBookPlus is Australian-owned, built in Melbourne, with GST, ABN validation and ATO-ready BAS reporting as the foundation, not an afterthought.
Australian Owned
Built in Melbourne, AU
GST Compliant
ATO-ready from day one
Encrypted & Isolated
TLS in transit, AES-256 at rest, tenant isolation at the database layer, read the security page
Free Plan Available
No credit card needed
About the author
Bishal Shrestha
Founder & CEO, OneBookPlus
Bishal spent a decade running digital projects for Australian small businesses before founding OneBookPlus. This app sits inside the OneBookPlus marketplace, designed and maintained for Australian small to medium businesses. Guest Experience Suite is part of a single platform that connects invoicing, bookings, CRM, accounting, and marketing, so installing apps adds capability without adding logins.
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Last reviewed and updated: by Bishal Shrestha