Member prices: charging your regulars less

You can charge your regular customers less than everybody else, without making a

second copy of every service.

This is part of the Starter plan and above.

How it fits together

A tier is what a member belongs to. Go to Loyalty Rewards, then

Membership tiers, to name your own. Call one VIP, or Members, or whatever you

already call them. You can also give a tier a percentage off.

A member price is the exact amount one tier pays for one service. Go to

Member prices, choose the tier, and type the price beside each service. This

is there because real prices are rarely round numbers: 50 dollars against a

standard 60 is not a tidy percentage, so you type 50.

If you leave a service blank, the tier's percentage applies instead. If the tier

has no percentage either, that service is simply the standard price.

A price of zero is allowed, and means free for that tier. Clearing the box is not

the same thing: that removes the member price altogether.

Putting somebody in a tier

Go to Members, find the customer, and choose their tier. A tier you grant by

hand stays until you change it, whatever their points do. Choose **Follows their

points** to hand them back to the points ladder.

Where the member price shows up

Once a customer is in a tier, their price applies when you book them in, when you

put a service on an invoice or a quote, and on your booking page and your booking

widget when they arrive on their own link.

That last part matters. A public booking page cannot tell who is looking at it, so

member prices only apply on the personal link. Open Members and choose **Copy

link or Email it** to send a customer theirs. They see the old price crossed

out beside theirs, so the discount is visible rather than silent.

Where it does not apply

The retail till sells products, and member prices are set against services. When

you attach a member to a sale, the till offers you their tier's percentage as a

discount on that sale instead, which you can apply or ignore.