Aged Care & Disability
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Choosing an aged care or disability provider is one of the most personal decisions a family makes. In Australia, home care is funded through the government's Support at Home program and the Commonwealth Home Support Programme, while disability supports usually run through the NDIS. The right provider matches trained, police-checked staff to your needs, communicates clearly and turns up reliably.
OneBookPlus lists local providers with real availability, so you can compare services, request visits and book assessments without phone tag. Bookings are confirmed instantly, reminders reduce missed appointments, and your family can keep every visit in one calendar. It is a simpler way to organise care around the person, not the paperwork.
Aged Care & Disability
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List your business, freeHow to choose a good Aged Care Provider
- Check the provider is registered with the Aged Care Quality and Safety Commission for aged care, or NDIS-registered where your plan requires it.
- Ask how support workers are screened, including police checks, NDIS Worker Screening and references, and how new workers are introduced.
- Look for consistent rostering so the same familiar workers attend, rather than a different face every visit.
- Compare care management and admin fees, not just hourly rates; under Support at Home these fees vary noticeably between providers.
- Confirm backup arrangements for sick or absent staff, especially for personal care and medication visits that cannot be skipped.
- Read the service agreement carefully for exit clauses, notice periods and how quickly services can scale up as needs change.
Questions to ask before you book
- Are you a registered provider, and who regulates the services you deliver to me?
- What are your hourly rates and care management fees, and what notice do you need to change a shift?
- Will I have a regular support worker, and what happens when they are on leave?
- How do you handle feedback and complaints, and can I change workers if we are not a good fit?
- Can you support my funding type, whether Support at Home, CHSP, NDIS-managed or private?
What does a aged care provider cost in Australia?
Private home care commonly runs $55 to $110 per hour depending on the task, with higher rates for evenings, weekends and overnight care. NDIS supports are capped by the NDIS pricing arrangements, and government-subsidised aged care contributions depend on your assessment and income. Watch for care management and package administration fees, which differ widely between providers. Most approved aged care and NDIS supports are GST-free, but always confirm the full fee schedule in writing before signing a service agreement.
Frequently asked questions
Do I need an assessment before receiving government-funded aged care?
Yes. Government-subsidised aged care starts with an assessment arranged through My Aged Care, which determines the services and funding level you are approved for. You can pay privately for home care at any time without an assessment, and many families do this while waiting for subsidised services to begin.
What is the difference between a registered and unregistered NDIS provider?
Registered providers are audited against the NDIS Practice Standards by the NDIS Quality and Safeguards Commission. If your plan is agency-managed you must use registered providers. Self-managed and plan-managed participants can also use unregistered providers, which widens choice, but you should still check insurance, worker screening and references yourself.
Can I change providers if I am not happy?
Yes. Home care funding is portable, so you can move your Support at Home budget or NDIS funding to another provider. Check your service agreement for the notice period, usually two to four weeks, and any exit conditions. A good provider will help transfer care notes so support continues smoothly.
What checks should support workers have?
Expect a current national police check as a minimum. Workers delivering NDIS supports for registered providers need NDIS Worker Screening clearance, and many roles require a first aid certificate. For aged care, providers must meet worker screening obligations under the Aged Care Act. Ask how often checks are renewed.
Are home care services GST-free?
Generally yes. Approved home care, Commonwealth-funded aged care and most NDIS supports supplied under a plan are GST-free under Australian tax law. Privately arranged domestic help that is not care-related can attract GST, so ask the provider to show whether GST applies on each line of their fee schedule.
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